Appointments System

Book your Appointment through SystmOnline

SystmOnline is available to ALL our registered patients.  Once registered, you can book your appointment(s) online. If you're already registered,   click on the link at the top of this page to book your appointment.

Telephone Patient Line 01642 851177

If you are registered you can make routine appointments on line or you can make an appointment with any of our clinical team  either by telephone, or in person. Wherever possible book a routine appointment - we try to ensure that there is not too long a wait for the next available appointment with the clinician of your choice.

Please be aware that many of our GPs work part time so will not always be available on a day that is convenient for you.  If the clinician of your choice is unavailable then you may wish to book with the one of the other team members. 

Urgent Problems

If you feel your problem requires attention the same day, then you should consider the following options;

Nurse Practitioner Appointment

There is a nurse Practitioner with extended prescribing qualifications who is available at short notice to deal with acute illnesses, eg ear infections, respiratory infections, minor injuries etc. They may also be able to provide a prescription if required.

We would need to treat if clinically necessary eg post op wound infection

Urgent Doctor Appointment

The Duty Doctor will see patients requiring same day attention.  These appointments are shorter than normal appointments.  The GP will deal with the urgent problem only in this appointment. This allows us to meet the urgent need on the same day for you.  Please remember that these appointments are to be used for urgent medical problems only.  

Star Service – Extended Access

You can now book an appointment directly with the STAR service if you would prefer to be seen in routine appointments on evenings or weekends. Please click the following link to book an appointment at one of the STAR hubs: 

The South Tees Access and Response (STAR) scheme has been set up by GPs to improve access to GP services outside the current core hours of care for patients living across Middlesbrough and Redcar and Cleveland.  The scheme extends GP opening hours providing access from 6.30pm to 9.30pm Monday to Friday and 8am to 9.30pm on weekends and bank holidays. Appointments are made via your GP surgery or NHS 111.

GP and Nurse appointments are available through the STAR Sevice on weekends and evenings for all patients in Middlesbrough at the following centres:

  • Park Surgery- Linthorpe Road, Middlesbrough
  • Hirsel Medical Centre - Trinity Mews, North Ormesby
  • Bentley Medical Centre - West Dyke Road, Redcar
  • Brotton Surgery - Alford Road, Brotton

What services does STAR offer?

  • STAR runs four extended hour GP centres which are open from 6pm to 9.30pm Mondays to Fridays, and 8am to 9.30pm on weekends and Bank Holidays
  • Right care, first time through a single point of access.
  • Medical support to community nursing teams, ambulance services and care homes.
  • Visit the STAR websitefor more details.

You can make an appointment via your own GP practice or by calling NHS 111.

Home Visits

Please telephone reception before 10:00 if you require a home visit, wherever possible.

Our GP's will only visit housebound patients or those who are too ill to visit the practice. 

Please note that the GP will ring you back to assess the need for a visit further before they come out to see you. 

Your GP will ONLY visit you at home if they think that your medical condition requires it.  They will also decide how urgently a visit is needed.

You can also be visited at home by a community nurse if you are referred to the community nursing team by your GP.

You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years old. 

Telephone Advice

Telephone advice is available each day with all of our Healthcare Professionals, please be aware that you will be asked to tell the receptionist some detail about the nature of your call. Please telephone before 10.00am if you wish to speak to your own doctor.

If you ring after this time with a non urgent problem we will ask your GP to return the call the following day.

If you ring with an urgent problem the GP on call will ring you back.

It is really important the receptionist understands the nature of the call so that the urgency can be assessed.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

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